Customer Relationship Management (CRM)
What Is Customer Relationship Management (CRM) ?
CRM (Customer Relationship Management) is a system for managing a company's interactions with current and potential customers aiming to improve relationships, boost retention, and drive sales growth.
CRM FEATURES
- Enquires / Leads
- Follow-ups
- Document Management
- Whatsapp Intergration
- Chat Bot
- Social Media Integration
- Lead Distribution
- Generate Quotation
- Enquires Transfer
- Order Management
- Invoice Generation
- Targets & Incentives
- SMS & Email Alert
- Notification
- WhatsApp Notification
- Escalation Notification
- Reports
- Multi Branch
Track enquires & optimize your sales activities
- Handling Enquiries through Mobile App
- Option to add Follow-up details for each enquires
- Can plan Next Follow-up dates
- Separate Database of Enquires and Customers
- Analytical reports on enquiry conversions and Targets
Much Better Data Organization
- Leads are categorized and mapped under categories
- Easy to generate reports
- Well structures based on the next follow-up date
Enhanced Communication
- Automatic Reminders
- Schedule Emails based on Lead Status
- Share Information
WhatsApp Integration
- Lead Capturing from WhatsApp Business Number
- Send Notifications to Customer Via WhatsApp
- Send Auto & Manual Follow-up messages via WhatsApp
- Quotation, Order details & Invoice Sharing to WhatsApp
- Enable Chatbots via WhatsApp for better communication and data capturing
